Shipping/Tracking

Shipping

Between shipping and handling, your order will usually be delivered in 7-9 business days, which we're always doing our best to expedite. While rare, due to extenuating circumstances shipping can take longer, but most of the time you will receive your product(s) sooner than anticipated.

Sometimes orders containing multiple products may be shipped separately. For these types of orders you will receive a separate shipping confirmation email for each product with a separate tracking link/number. If you are shopping from Canada, please allow a few extra days to receive your item(s).

Because we are a rather small, emerging company, we are handling a good deal of the processing and shipping ourselves. Because we ask that our customers have a little bit more patience in this regard, we want to show you that we appreciate your patience and your business by offering FREE domestic shipping, 24/7! To our ladies abroad, we offer a flat $10.00 shipping fee regardless of order value or location. This will be listed as "International Shipping" during the checkout process.

We also offers round-the-clock customer service. We pride ourselves on generally taking no longer than 12 hours to respond to any given email inquiry!

Despite being located in Alexandria, VA (where you would send returns/exchanges), we do not make all of our shipments from here. Ivory Sage Boutique is indeed a US-based company but we work with suppliers overseas so we can bring you clothing and accessories that are both fashionable AND affordable. We try to maintain local inventory but to meet high demands, we often have to have our suppliers import our products from abroad.

Tracking

Once your order has been placed, you will receive an order confirmation email. Once your order has been processed, fulfilled, and shipped, you will receive an additional email containing a tracking number specific to your product. Again, if multiple items are ordered, they may be shipped separately.

After you have received a tracking number(s), you may track your shipment using our tracking page. If you are concerned that your package is not coming, do not worry! Your items are on their way. Again, our average shipping duration is 7-9 business days, but we do not guarantee this timeframe and actual shipping times can vary. As long as your package is still in the system and does not reflect as "cancelled," your package(s) will eventually arrive.

Sometimes an error will occur with our automated email system in which orders containing multiple shipments indicate over email that they have been delivered in full, even if only partial delivery has taken place. This is something our tech team is working to resolve, but if this is something you experience, please know that it is in fact an error and the rest of your order will still be coming!

If you wish to track an order you can do so here: https://parcelsapp.com/en/carriers/china-post

If you wish to make a return/exchange, please visit our Returns & Exchanges page.

Questions? Please contact us at: hello@ivorysageboutique.com