FAQs

Why is shipping always 100% FREE?

Because we are a rather small, emerging company, we are often handling a good deal of the processing and shipping ourselves. Shipping can also tend to take a bit  longer than you're likely accustomed to. Because we do ask that our customers have a little bit more patience in this regard, we want to show you that we appreciate your patience and your business by offering FREE domestic shipping, 24/7!

To our ladies abroad, we offer a flat $10.00 shipping fee regardless of order value or location. This will be listed as "International Shipping" during the checkout process.

How are your items sized?

Because some of our products are imported, there may be slight variations between U.S. standard sizing and the sizing standard used abroad. When a sizing chart is included, please base your order off that sizing chart. Otherwise, all products should be scaled to U.S. standard sizing. We do not have a universal sizing chart but products otherwise unspecified do run true to size.

When ordering our products, please note that they run true to OUR sizing charts, not true to size in terms of what you're probably used to. Some of our charts will match the U.S. standard, but some will likely run small. Please pay attention to the measurements! Let us know if you have any questions regarding sizing/measurements as well and we'll provide as accurate of a response as possible.

Can I wash the clothing in a washer/dryer?

Most of our clothing is machine washable. Be sure to wash on a gentle cycle in cold water. We recommend hanging these items up to dry as opposed to using a machine. If you have any questions pertaining to specific items, please reach out and let us know. We're happy to help with washing instructions and/or information pertaining to material composition. We'll respond as quickly as possible!

Is there anything I need to know about gift cards?

Any e-gift card purchased for use at Ivory Sage Boutique does not expire unless the e-gift card was purchased at a discount during a site-wide promotion (i.e. a $25 gift card purchased for $23, a $50 gift card purchased for $45, etc.). Gift cards purchased at a discount expire after 30 days from the date and time on which the e-gift card was purchased.